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      Well-informed and increasingly discerning, they constantly measure what they receive against their expectations. And if things are not up to scratch, you will lose their custom. Satisfied customers, on the other hand, remain loyal, recommend you, and are willing to pay a higher price for your products or services.

      We determine what makes your customers satisfied and provide valid insights and specific recommendations for action to help you develop effective customer retention strategies.


      Understanding how to keep your customers satisfied entails much more than just touchpoint analysis along the customer journey.

      How we can help


      Time periods included in the analysis

      Results at all levels


      Why choose Psyma?

      Patrick Niemeyer
      Associate Director
      Psyma Research+Consultic GmbH
      DE | Rückersdorf - Nürnberg